We are committed to offering high-quality video games that deliver immersive, engaging, and enjoyable experiences across a range of genres and platforms. However, we understand that sometimes a purchase may not go as planned—whether due to technical issues, accidental purchases, or compatibility concerns. That’s why we’ve created a fair and straightforward refund policy to help our customers feel confident when shopping with us.
Customers are eligible to request a refund within 14 days of purchasing a video game, provided that certain conditions are met. This time frame allows you to explore the game and ensure it works properly on your system without committing to a full purchase if issues arise. To maintain fairness for developers and prevent misuse of our refund system, we have also set specific usage limits on digital content.
For digital video games, refunds are available as long as the game has been played for less than 2 hours. This usage limit ensures that customers can evaluate the game’s performance, compatibility, and quality without having consumed a substantial portion of the content. If a game has been downloaded, launched, and played for more than 2 hours, refund eligibility is significantly reduced unless technical problems can be demonstrated and verified.
Refunds may also be granted if the game fails to operate as intended, crashes frequently, or proves to be incompatible with your system despite meeting the listed minimum requirements. In such cases, we may request additional information to verify the issue, and our team will attempt to resolve the problem before a refund is issued.
For physical copies of video games, refund eligibility depends on the product's condition. Unopened games in their original packaging may be returned for a full refund within 14 days of receiving the product. Opened, used, or damaged items are not eligible unless the game is proven to be defective, in which case an exchange or refund may be offered after inspection. Returned physical items must include all original components, such as cases, manuals, and any bundled materials.
Ineligible refund requests include those based solely on personal preference, such as dissatisfaction with the game’s content, style, or difficulty. Additionally, we do not provide refunds for games purchased during promotional events labeled as final sale or non-refundable. Downloadable content (DLC), season passes, and in-game currency are also non-refundable once they have been redeemed or used in any capacity.
Pre-orders for video games may be canceled for a full refund anytime before the game’s official release. Once the game becomes available, the same rules for digital content apply—meaning you still have 14 days and up to 2 hours of playtime to decide if you want to proceed with the game or request a refund.
Refunds for subscription-based games or services are only considered if cancellation occurs within 3 days of the latest renewal and the service has not been accessed or used during that period. Refunds will not be granted for partial usage or if benefits from the subscription were already claimed.
Once your refund request has been approved, the refund will be issued to the original payment method used during the transaction. Depending on your bank or payment processor, it may take several business days for the amount to reflect in your account.
To ensure the integrity of our refund process, we reserve the right to review each request individually. Frequent or excessive refund activity may result in restrictions or limitations on future refund eligibility. Our system is designed to provide flexibility while maintaining fairness across the community and supporting developers who rely on legitimate sales.
We encourage all customers to read product descriptions carefully, verify system requirements, and make informed purchasing decisions. However, when something doesn’t go as expected, our refund policy is here to offer peace of mind and help you shop with confidence.
Thank you for being a valued part of our gaming community.
